PCBA Warranty SOP

 

Purpose:
This SOP aims to ensure effective warranty services for PCBA products during the warranty period to meet customer expectations and requirements.

Scope:
This SOP applies to the company’s PCBA product warranty services.

Definitions:

  • PCBA: Printed Circuit Board Assembly, referring to the assembled printed circuit boards.
  • Warranty Period: The duration of warranty coverage for PCBA products, typically within a certain time frame after product delivery.
  • Warranty Service: The provision of free repair or replacement services to customers during the warranty period.

Procedure:

a.Warranty Period Confirmation:

  • Confirm the warranty period of PCBA products based on customer orders or contracts.

b.Warranty Claim Registration:

  • Receive warranty claim requests from customers.
  • Register customer information, product details, and warranty period.

c.Product Inspection:

  • Inspect received PCBA products to determine if they meet warranty requirements.
  • Perform fault analysis if possible to identify issues within the warranty scope.

d.Warranty Service Processing:

  • Provide repair or replacement services according to warranty terms for eligible products.
  • Consult with customers if necessary to agree on repair or replacement arrangements to ensure customer satisfaction.

e.Recordkeeping and Tracking:

  • Document the process and outcome of warranty claims processing.
  • Track the warranty status of products for future quality improvement and analysis.

f.Customer Feedback:

  • Collect feedback from customers regarding warranty services for continuous improvement.

Responsibilities:

  • The warranty service team is responsible for executing various processes outlined in this SOP.
  • The quality department oversees the execution of warranty services and provides quality improvement suggestions.

Document Management:

  • Ensure version control of this SOP and share the latest version with relevant personnel.
  • Archive all records of warranty claims and related documents.

Training:

  • Provide training on the warranty service process to relevant staff to ensure understanding and compliance with this SOP.

Review and Improvement:

  • Regularly review the implementation of this SOP and revise and improve it as needed.